Most employers (60 per cent) expect AI to be used in up to 30 per cent of their business processes in three years’ time — with financial services providers, manufacturers and technology companies having the highest expectations — according to research by the Massachusetts Institute of Technology (MIT) Technology Review Insights.
The research is part of an MIT program developed in association with Genesys, Philips, and National University of Singapore (NUS) Business School’s Centre on AI Technology for Humankind, and includes a survey of more than 1,000 leaders and interviews with AI experts worldwide.
Some of the findings are as follows:
