Global Research Syndicate
No Result
View All Result
  • Latest News
  • Consumer Research
  • Survey Research
  • Marketing Research
  • Industry Research
  • Data Collection
  • More
    • Data Analysis
    • Market Insights
  • Latest News
  • Consumer Research
  • Survey Research
  • Marketing Research
  • Industry Research
  • Data Collection
  • More
    • Data Analysis
    • Market Insights
No Result
View All Result
globalresearchsyndicate
No Result
View All Result
Home Consumer Research

Quantifying the Impact of Loyalty Programs on Consumer Behavior |

globalresearchsyndicate by globalresearchsyndicate
November 9, 2019
in Consumer Research
0
0
SHARES
12
VIEWS
Share on FacebookShare on Twitter

Understanding and leveraging consumer behavior is a major advantage for any business. Due to the digital revolution, consumers are flush with choice and conditioned to expect immediate service and seamless interactions.

Companies looking to be successful in this competitive environment need to keep up with market trends and offer customers the services and products they desire. Also important is using digital channels effectively to both attract and retain customers, thereby promoting customer loyalty.

To understand the importance of customer loyalty and digital services, PaymentsJournal sat down with Peter Reville, director of Primary Research Services at Mercator Advisory Group. During the conversation, Reville offered insights gleaned from Mercator’s Buyer Insights Interview series, an annual survey of a nationally representative sample of 3,000 individuals across the country.

Since the survey is conducted each year, it offers a stable insight into current consumer habits.

Today’s loyalty landscape

Reville noted that loyalty programs exist in nearly all merchant verticals, and customers are eager to sign up. This is consistent with findings from the Wirecard 2019 Consumer Incentives Report, which found that most customers are influenced by rewards, rebates, and loyalty programs.

In fact, nearly 18% of respondents said rewards or rebates “always” swayed them to buy from one brand over another. That was true even when they were loyal to the brand without the reward.

Reville explained that while supermarkets are leaders in the loyalty program space, other retailers are catching up, from electronics companies to sporting goods stores.

Another important trend reflected in the Mercator data is that consumers are likely to belong to numerous loyalty programs at once. Roughly one-quarter of consumers are members of loyalty programs in 12 to 21 different merchant verticals.

 

Loyalty program membership impacts spending and store visitation

The reason so many merchants turn to loyalty programs is because they, on average, positively impact consumer spending and visitation habits.

According to Mercator’s data, between 50 and 60% of people report that their membership in a loyalty program increased store visitation, depending on the merchant vertical.

This shows that just by starting a loyalty program, a merchant can boost store visitation by as much as 60%, according to Reville. Crucially, this often translates into increased sales.

He noted that this is because spending and visitation are highly correlated, meaning that as store visitation goes up, spending tends to increase, as well.

For example, when consumers go to an apparel store, 58% of those who have a loyalty membership are say they spend more. Mercator’s data also reveals that at top department stores, 54% of consumers engaged in a loyalty program reported spending more.

It is important to note, however, that these are vertical averages. Take the apparel store data as an example. That 58% of consumers report spending more at an apparel store does not guarantee that every apparel store will see an uptick in sales after rolling out a loyalty program.

“It boils down to the kind of value that a specific retail establishment is providing to its members,” said Reville. Value could come by way of brand-consistent incentives programs that use digital payment technology to offer customers a more seamless experience. Digital payments could increase consumer engagement and even drive spend-back to the issuing merchant.

The design of the loyalty program could also be a source of value for customers. Offering members cash back based on spending, for example, rewards customers for loyalty and encourages further engagement.

Other methods include offering exclusive deals, member only events, or corporate swag. All these serve the purpose of providing additional value to customers while making them feel appreciated.

How are consumers shopping for new items?

To answer this question, Reville began by drawing a distinction between shopping and buying. There are some people who greatly enjoy the act of shopping: visiting stores, browsing items, and researching products online. Ensuring these customers have a fun, hassle-free experience keeps them coming back.

“What is important is that nearly half the people say that this year they are researching more on the web, either through their phone or their computer to look for things to purchase,” said Reville. This is not to say that 50% of consumers use the internet to research items; rather, it means that half of people report doing it more often.

“This shows the web is becoming ever more the primary research tool,” said Reville.

In fact, many consumers see the internet as a way to compliment the brick-and-mortar store experience. About half of consumers say that using mobile devices enhances their in-store experience, according to data from Wirecard.

Companies should be aware of this trend and make sure their web presence is adequately addressing customer needs.

What companies should know about the use of virtual cards

The use of virtual cards is growing, said Reville. Specifically, many people are now using virtual cards to pay for online products, such as music or online gaming.

The Wirecard 2019 Consumer Incentives Report revealed that 45% of consumers prefer digital prepaid cards to other kinds of incentives. That category included virtual cards. Benefits of these open-loop cards include the ability to spend them anywhere – much like cash. That adds greater perceived value to the reward, and merchants can incorporate branding into the virtual card experience to drive customer engagement and spend-back.

Now, email is a common method to deliver a virtual card, but Reville believes this will change. In the future, people will use apps to access the cards.

For example, consumers that use Apple Pay can load and spend prepaid cards within their Apple Wallet. And as these virtual wallets catch on, Reville expects virtual cards to migrate over. Mobile apps offer opportunities for merchants to build interactive loyalty programs, contributing to an even better customer experience.

Conclusion

These data show that consumers who are members of loyalty programs will visit stores more often and spend more while there. With the digital revolution well underway, companies need to leverage their digital offerings and consumer insights to stay competitive. That means understanding what customers want from the loyalty experience, in order to design digital incentives programs that keep them coming back.

Summary

Quantifying the Impact of Loyalty Programs on Consumer Behavior

Article Name

Quantifying the Impact of Loyalty Programs on Consumer Behavior

Description

Companies looking to be successful in this competitive environment need to keep up with market trends and offer customers the services and products they desire. Also important is using digital channels effectively to both attract and retain customers, thereby promoting customer loyalty.

Author


PaymentsJournal

Publisher Name


PaymentsJournal

Publisher Logo

PaymentsJournal

Related Posts

How Machine Learning has impacted Consumer Behaviour and Analysis
Consumer Research

How Machine Learning has impacted Consumer Behaviour and Analysis

July 12, 2023
Market Research The Ultimate Weapon for Business Success
Consumer Research

Market Research: The Ultimate Weapon for Business Success

June 29, 2023
Unveiling the Hidden Power of Market Research A Game Changer
Consumer Research

Unveiling the Hidden Power of Market Research: A Game Changer

June 29, 2023
7 Secrets of Market Research Gurus That Will Blow Your Mind
Consumer Research

7 Secrets of Market Research Gurus That Will Blow Your Mind

June 29, 2023
The Shocking Truth About Market Research Revealed!
Consumer Research

The Shocking Truth About Market Research: Revealed!

June 29, 2023
market research, primary research, secondary research, market research trends, market research news,
Consumer Research

Quantitative vs. Qualitative Research. How to choose the Right Research Method for Your Business Needs

June 29, 2023
Next Post

EVERYDAY CHEAPSKATE: Your consumer behavior is keeping you broke | Leisure

Categories

  • Consumer Research
  • Data Analysis
  • Data Collection
  • Industry Research
  • Latest News
  • Market Insights
  • Marketing Research
  • Survey Research
  • Uncategorized

Recent Posts

  • How Machine Learning has impacted Consumer Behaviour and Analysis
  • Market Research: The Ultimate Weapon for Business Success
  • Unveiling the Hidden Power of Market Research: A Game Changer
  • Privacy Policy
  • Terms of Use
  • Antispam
  • DMCA

Copyright © 2023 Globalresearchsyndicate.com

No Result
View All Result
  • Latest News
  • Consumer Research
  • Survey Research
  • Marketing Research
  • Industry Research
  • Data Collection
  • More
    • Data Analysis
    • Market Insights

Copyright © 2023 Globalresearchsyndicate.com

Login to your account below

Forgotten Password?

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT