The City of Airdrie is once again asking residents to fill out a survey and provide their thoughts on municipal services.
From January 6 to 19, the Citizen Satisfaction Survey will be administered by Yardstick Research through phone calls and online responses.
“If you receive a call or find the survey online please take the time to share your valuable feedback,” said Ryan Johnson, corporate strategy advisor for the City of Airdrie.
“The insight we receive through this survey is so important to our strategic planning and budget development. It’s really valuable for those processes. We strive for continuous improvement and these results are always a strong indicator of where our residents see strengths and gaps in the level of service the City provides.”
The survey takes approximately 15 minutes to complete, and residents can visit www.airdrie.ca/citizensurvey for a link to give their feedback.
“Last year, we introduced the opt-in survey that can be done online that received 613 responses,” said Johnson.
“Many residents don’t have a home phone line anymore or their number is unlisted, so that’s a good option to get involved.”
On the survey, residents will be asked about their quality of life, what important issues the City is currently facing, how satisfied they are with municipal services and facilities, and how much value they believe they’re getting for their property taxes.
“We’ll be collecting 400 responses through random phone calls,” said Johnson.
“That is considered a statistically reliable sample for research purposes.”
Johnson added that City staff greatly appreciates participation from residents.
“Our consultants will put together the results for us, and City Council members utilize that information for future development,” he said.
On March 16, the results of the 2020 Citizen Satisfaction Survey will be presented to City Council.
